United States investigating CenturyLink internet outage, 911 failures

What-Comm 911 facility pic

A national telecommunications company was still working Friday to restore service to customers after a lengthy outage that began the day prior affected parts of Arizona. "The CenturyLink technical teams will continue to work around the clock until services are restored".

Some CenturyLink customers across the country were without the internet as outages stretched from NY to California.

The Clark County Emergency Services Agency sent the first of two alerts Thursday evening at around 11:22 p.m., warning that "911 lines are down in our area".

Emergency 911 services in some USA states have gone down yesterday and today due to a massive outage reported at several CenturyLink data centers.

Due to sporadic 911 outages in MA, public safety officials recommended individuals looking for emergency help use the 10-digit telephone number of the fire or police departments they wanted to contact.

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"When an emergency strikes, it's critical that Americans are able to use 911 to reach those who can help".

In 2016, the Washington Utilities and Transportation Commission fined the company almost $3 million for failing to reroute emergency calls during a 6 hour service outage in 2014.

Capas said there had not been any reports of issues as of Friday morning.

Jessica Rosenworcel, a member of the Federal Communications Commission, said via Twitter that this was a "nationwide outage" and her agency needed to investigate.

CenturyLink posted several times via Facebook that it was working to solve the issue. But the company says it does not yet know the extent of service outages. "I've directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage", Pai's statement read.

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